Privacy Policy

SOCIALFB.com
This Privacy Policy explains how SOCIAL F+B (“SOCIAL FB”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you visit our website, subscribe to our newsletter, submit forms, or otherwise interact with our services.

What Personal Information Do We Collect?
What Personal Information Do We Collect?

When you submit a contact form, subscribe to our newsletter, or otherwise communicate with us, we may collect information such as:

• Name
• Email address
• Telephone number
• Company name
• Mailing address
• Other information voluntarily provided by you

When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?
We may use personal information to:

• Respond to enquiries and requests
• Manage newsletter subscriptions
• Communicate regarding our services
• Improve website functionality and user experience
• Analyse website performance and usage
• Protect the website from spam, abuse, and malicious activity
• Comply with legal obligations

Contact Forms and Newsletter Subscriptions
Social F+B uses Gravity Forms to process contact enquiries and newsletter subscriptions. Information submitted through contact forms and newsletter subscription forms may be stored within our website systems and may also be synchronised with HubSpot for customer relationship management, communication, and marketing administration purposes.

Do we use ‘cookies’?
Social F+B uses cookies and similar technologies to support website functionality, security, analytics, and user preferences.

We use a consent management platform that allows visitors to manage cookie preferences and consent choices.

For detailed information about the cookies we use, please review our Cookie Policy.
Third-party disclosure
We do not sell your personal information. We may share information with trusted service providers who help us operate the website, process enquiries, manage communications, provide analytics, deliver content, and maintain website security.

Google Analytics
We use Google Analytics to understand how visitors use our website and to help improve website performance, content, and user experience.

Google Analytics may collect information such as:

Pages visited
Session duration
Device information
Browser information
Approximate geographic location
Google Analytics cookies are only activated in accordance with your consent preferences.

HubSpot
We use HubSpot as a customer relationship management (CRM) platform.

HubSpot may process information submitted through website forms, newsletter subscriptions, and communications with Social F+B.

HubSpot may also use cookies and tracking technologies in accordance with the consent choices made through our cookie management system.

Vimeo
We use Vimeo to host and deliver video content on our website.

When interacting with video content, Vimeo may process technical information necessary for content delivery, playback, performance monitoring, and security.

Google reCAPTCHA
To protect our website against spam, abuse, and automated submissions, we use Google reCAPTCHA.

reCAPTCHA analyses interactions with the website and may collect hardware, software, device, and usage information necessary for security purposes.

Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

Data Retention
We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy
• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

International Data Transfers
Social F+B operates internationally. Information submitted through our website may be processed, stored, or accessed by Social F+B offices and service providers located in different countries. Appropriate safeguards are implemented where required by applicable law.

Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction.

We use industry-standard security measures, SSL encryption, malware scanning, and restricted access controls to help protect personal information.

Personal information is stored within secured networks and is accessible only to authorised personnel who are required to keep such information confidential.

While we take appropriate measures to protect information, no method of transmission or storage can be guaranteed to be completely secure.

Legal Basis for Processing (GDPR)
Where applicable under GDPR, Social F+B processes personal information on one or more of the following legal bases:

Consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
EU Resident Rights
The EU GDPR provides EU residents with certain rights discussed below. EU residents may contact Social F+B regarding any of these rights by email at info@socialfb.com or by mail at;

Attention:
Corporate Compliance Officer

Social F+B
135 Cecil Street
Unit #01- 01
Singapore 069536

Social F+B will respond within any time period specified by law. Persons exercising these rights will be required to submit a proof of identity. If you are an EU resident, you may have the right to:

• Right of access
• Right of rectification
• Right of erasure
• Right to withdraw consent
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

How does our site handle Do Not Track signals?
Some browsers offer a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests. Users may manage cookie preferences through our cookie consent tools and browser settings.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page

Can change your personal information:
• By emailing us

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and reflected by the updated revision date shown at the top of the policy.

Opting Out of Marketing Communications
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly at info@socialfb.com.

Contact Us
If you have questions about this Privacy Statement or want to contact us regarding how we handle your data, please send an email to info@socialfb.com or write to us at:

Social F+B
135 Cecil Street
Unit #01- 01
Singapore 069536
info@socialfb.com